Neuro Connect is an AI-driven client support system designed to minimize human interaction. Clients engage with a chatbot via text or voice, which simulates human conversation to resolve queries. If needed, queries are seamlessly transferred to human agents through skill-based routing. It utilizes Amazon Lex, Transcribe, Comprehend, Translate, Polly, and Connect for efficient communication.
Customized Client Support Services
AI service for building conversational interfaces, enabling the chatbot to simulate human-like interactions for client support.
Converts voice into text, facilitating seamless communication between clients and the chatbot.
Analyzes client queries to understand their intents and determine appropriate solutions for effective problem-solving.
Translates messages into multiple languages, overcoming language barriers for global client support.
Converts text responses into lifelike speech, enhancing client interaction and communication.
Provides skill-based routing, call recording, and real-time analysis, ensuring efficient handling of client inquiries and continuous improvement of the system.
It integrates all components, orchestrating seamless client interactions, and ensuring the effectiveness of the client support system.
Industry Specific AI based Client Support System
Customer Contact via CRM
Customers initiate contact through the Customer Relationship Management (CRM) system, initiating the support process seamlessly.
Neuro Connect Integration
Utilizes Interactive Voice Response (IVR), Automatic Call Distributor (ACD), call recording, and Computer-Telephony Integration (CTI) functionalities to enhance communication and streamline support interactions.
Issue Management
Artificial Intelligence (AI) interacts with customers and integrates with CRM, Workforce Management (WFM), issue management software, and partner solutions to address inquiries efficiently.
Agent Escalation
If AI assistance fails, customers are seamlessly transferred to a human agent for personalized support and issue resolution.