The Neurochip Industries Limited website (referred to as the “Website” or “Site”) makes use of ‘cookies’. By utilising our Site, you are giving consent to the usage of the cookies detailed below. However, you have the option to disable cookies and still navigate our Website. We do not employ cookies to obtain personal information about you from your computer - such information can only be collected if you voluntarily provide it to us.
Cookies are small text files used by almost all websites to identify and remember users, as well as track their activities on the Site. They contain minimal information and are downloaded to a user’s laptop or other device by a web server when the user visits a website. These cookies remain on the user’s device until they expire or are manually deleted. One of the main purposes of cookies is to save users time by informing a web server that they have returned to a particular page.
Cookie Name | Cookie Description | Cookie Expiration |
---|---|---|
__utma | This is a Google Analytics cookie which tracks the number of visits you make to this site and the time of the first, previous and current visit you make. | 2 years |
__utmb | This is a Google Analytics cookie which tracks your activity on this website per session. | 30 mins |
__utmc | This is a Google Analytics cookie which is used for backwards compatibility. | Session |
__utmd | This is a Google Analytics cookie which tracks how you arrived at our site. | 6 months |
No, they do not. These performance cookies simply enable us to track user activity on our Website - they do not contain any personal data or anything that could identify you.
You can easily delete cookies at any time and adjust your browser settings to automatically disable or enable specific cookies. You can also configure your web browser to notify you whenever a cookie is presented to your computer, allowing you to accept or reject them individually. However, please note the following implications:
For further information and guidance on cookies, please visit http://www.aboutcookies.org.uk/.
Neurochip is built on principles of ethical sourcing and fair labor practices, staunchly opposing modern slavery in all forms.
Our commitment to combatting modern slavery within our business and supply chains is unwavering. This statement outlines the measures taken during the financial year ending 1st February 2024 to identify and eradicate potential risks of modern slavery.
Modern slavery, the exploitation of individuals for personal gain, remains a global scourge affecting millions. The Modern Slavery Act 2015, aimed at combating these crimes, underscores its significance.
Neurochip Industries Limited is a leading UK corporate service provider, offering various services including Artificial Intelligent, Software, Robotics and Cloud solutions. With around 300 employees we prioritize Corporate Social Responsibility, reflecting our commitment to ethical trading principles.
While the risk of slavery and trafficking in our industry is low, our internal policies mitigate potential risks. These include a whistleblowing policy, anti-money laundering measures, anti-bribery policies, and equal opportunities initiatives. Additionally, we adhere to the Living Wage Foundation standards, maintain carbon neutrality, and prioritize staff wellbeing.
We view our suppliers as extensions of our business and collaborate closely to ensure alignment with our ethical standards. Engaging reputable firms and fostering long-term relationships are integral to our approach.
We provide comprehensive training to staff to enhance their understanding of modern slavery risks and our company policies. Regular reviews and follow-up actions ensure ongoing compliance.
Continuous policy review and consideration of raised concerns ensure effective operation and prompt action when necessary.
We are pleased to report no known issues of modern slavery within our business or supply chains.
We welcome dialogue on this critical issue. Please reach out to us at info@neurochipltd.co.uk with any comments or queries.
This statement, approved by the Director on 1st February 2024, applies to Neurochip Industries Limited, registered in England and Wales under company registration number 15390026, with the registered office at 71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ.
Our terms and conditions govern your use of our services, outlining rights, responsibilities, and legal obligations for mutual understanding.Our terms and conditions govern your use of our services, outlining rights, responsibilities, and legal obligations for mutual understanding.
The following legal agreements are between you and Neurochip Industries Limited. Please carefully read the Terms and Conditions as they govern your usage of the Website, including any information therein and/or shared on our social media platforms, as well as any products and services available from or through Neurochip Industries Limited.co.uk (the “Website”). These Terms and Conditions apply to both guests and registered customers.
Neurochip Industries Limited.com is operated by Neurochip Industries Limited. Our company is registered in England and Wales under company number 15390026, with the registered office located at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.
We strive to regularly update the Website, although we cannot guarantee the perpetual accuracy, completeness, or currentness of information. We may modify information as necessary, and all content on the Website is subject to such alterations without prior notice. However, we do not make any assurances, warranties, or commitments regarding the nature of the information, content, or materials provided on the Website. This encompasses aspects such as quality, accuracy, completeness, and reliability.
We make reasonable efforts to maintain the availability of the Website; however, it is subject to ongoing updates and enhancements. We reserve the right to alter or remove (either temporarily or permanently) the Website, or any of its components, including products, services, or prices, without prior notification. By agreeing to these Terms and Conditions, you acknowledge that we are not liable to you for any such changes or removals.
Changes to both the General Terms and Conditions and the Specific Terms and Conditions may occur at any time. Your use of the Website and any purchase of products or services are subject to such modifications. It is your responsibility to verify whether any changes have been made to the General Terms and Conditions or relevant Specific Terms and Conditions each time you visit the Website or make purchases from us. Your continued use of the Website, products, or services will constitute acceptance of any updated versions of the General Terms and Conditions and/or Specific Terms and Conditions.
The Website is provided on an "AS IS" and "AS AVAILABLE" basis, without any representation or endorsement, and without warranty of any kind - whether expressed or implied. This includes, but is not limited to, implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, and accuracy.
We exclude any and all liability to you arising from your access to and use of the Website - whether due to negligence, breach of duty, or otherwise - to the fullest extent permitted by law.
We do not guarantee that the Website's functionality will be uninterrupted or error-free, that defects will be corrected, or that the Website - or server making it available - is free of viruses or other harmful elements.
We do not accept responsibility for the content of other websites linking to or from this Website. Links to other sites are provided for informational purposes only and do not imply our endorsement of those sites or their content.
Nothing in these General Terms and Conditions seeks to exclude or limit our liability for death or personal injury resulting from our negligence or that of our employees or agents. This clause applies equally to the Specific Terms and Conditions below.
All text, templates, images, information, and layouts - except those provided by third parties - are owned by Neurochip Industries Limited.
You are allowed to view, copy, and print extracts from this website for personal use only. However, all rights, whether intellectual or otherwise, remain with Neurochip Industries Limited and do not transfer to you. If you wish to use content from the site for any other purpose, please contact us.
Copyright for all other materials not belonging to Neurochip Industries Limited, which may appear on this Website - including design, layout, text, graphics, photographs, source code, and software - belongs to their respective owners.
Registered and unregistered trademarks, logo designs, registered company names, and other forms of intellectual property also belong to their respective owners.
You are not permitted to sell or resell anything available from the Website, except where expressly permitted in connection with any product or service purchased by you from the Website, either with explicit permission or in circumstances where it is essential to the product or service concerned.
In relation to the supply of any goods or services ordered through the Website, by phone, or by email, we shall not be held liable for any delay or failure to fulfill our obligations if such delay or failure arises from events or circumstances beyond our reasonable control. This includes, but is not limited to, acts of God, strikes, accidents, war, terrorism, fire, or failure of any communication, telecommunication, or computer system. In such instances, we are entitled to a reasonable extension of our obligations to you.
If a Force Majeure event occurs, we agree to notify you as soon as possible. If the event persists for more than 15 working days, either party has the right to cancel the agreement. If services have been paid for in advance but not rendered, you will receive a full refund from the date of cancellation for all such services.
Our Website offers a feature allowing you to create and register an account with us for enhanced access privileges and to purchase solutions or services. If you opt to register, you are solely responsible for maintaining the confidentiality and security of your account and all activities conducted on or through it. You must not disclose your account information to anyone else and agree to promptly notify Neurochip Industries Limited of any security breaches concerning your account.
Neurochip Industries Limited bears no responsibility for losses resulting from unauthorized account usage. By breaching this clause, you agree to indemnify us for any resulting loss or damage incurred.
We retain the right to suspend or revoke your access to the Website at any time without prior notice or explanation.
Any waiver by us, whether expressed or implied, in enforcing our rights shall not prejudice our ability to enforce those rights in the future.
If you've purchased a renewable service and there's an increase in Companies House fees on or before the date of your application or filing, we reserve the right to pass on this fee increase to you. We will charge your primary card on file for the additional fee before the filing/application date. This fee increase will also apply to all subsequent renewals of the service and will be included in your subscription price upon the next renewal.
If you've purchased a one-off service and there's an increase in Companies House fees, we are entitled to pass on this increase to you. We will charge the difference in Companies House fee between the date of your service purchase and the date of your application/filing to the card on file.
It's important to note that these provisions apply to all services, regardless of whether they explicitly include the Companies House fee. If a service includes this fee, any references are to the Companies House fee at the time of your purchase, and we reserve the right to charge any fee increase in accordance with the terms above.
By agreeing to these Terms and Conditions, you authorize us to conduct a verification search of your identity and address using CreditSafe or a similar organization. This verification process may involve checking the details you provide against various databases, whether public or private, to which CreditSafe or similar organizations have access. Additionally, your details may be used for future verification purposes to assist other companies. A record of all searches conducted will be maintained.
If you decide to purchase an extra product or service but later change your mind, you can request a refund of all payments made to us, provided we haven't commenced work on delivering the product or service. This refund request must be made within 14 calendar days of the purchase date. However, refunds will not be issued for cancellation requests made after 14 calendar days from the purchase date or if we have already started providing the product or service.
No refund will be given if we need to cancel an additional product or due to a failure to provide proof of ID and proof of address, as required by our terms and conditions. This is necessary to fulfill our obligations regarding the current Anti-Money Laundering regulations and Know Your Customer requirements.
We value customer feedback and handle complaints promptly, ensuring transparency and resolution to maintain trust and satisfaction in our services.
If you're dissatisfied with the service provided, there are steps you can take to address the issue. Firstly, try resolving it informally by reaching out to our customer service manager or the agent you spoke with initially at 15390026. They'll make every effort to resolve the problem to your satisfaction
Should the issue persist, you can escalate it by making a formal complaint via email to complaints@neurochipltd.co.uk. Ensure to include 'Customer Complaint' in the subject line along with your full name and order number.
Once we receive your complaint, we'll acknowledge it within 24 hours and conduct a thorough investigation. We aim to provide a comprehensive response within three working days, though in complex cases, it may take a bit longer. Rest assured, we'll keep you informed of the progress and provide an estimated timeline for resolution.
We adhere to strict ID requirements, prioritizing security and compliance to protect sensitive information and maintain customer trust.
We are governed by the Money Laundering and Terrorist Financing (Amendment) Regulations 2019, London Local Authorities Act 2007, and Know Your Customer (KYC) guidelines, which mandate the verification of customers' and specific shareholders' ID and address.
We'll conduct a digital check of your ID and address using the details provided in your company order form.
For the remaining 10% of customers who aren't eligible for our digital ID check or whose check fails, we've partnered with CREDAS to offer a cutting-edge mobile app. This app enables you to digitally certify and send us your proof of ID and address in just 5 minutes, at no extra cost. `
Our ID Team will email you an invitation with straightforward instructions on using the app. We recommend using your passport and a proof of address document dated within the past 3 months when using the app.
If we require ID from you, we'll specify the individuals we need it from, so you don't have to figure it out yourself. However, for reference, here are the individuals we're legally obliged to obtain ID from:
Our Privacy Policy outlines our dedication to safeguarding your data, ensuring confidentiality, and complying with privacy regulations of GDPR.
This website is owned and operated by Neurochip Industries Limited (“we”, “us”, “our”, and “ourselves”) trading as Neurochip Industries. For the purposes of the Data Protection Act 2018 (Act), the data controller is Neurochip Industries Limited.
Neurochip Industries is committed to protecting the privacy and security of your personal data. This Privacy Policy describes how we collect, use and look after your personal data when you visit our website (regardless of where you visit it from), including when you purchase a product or services or sign up to our newsletter. It also tells you about your rights and how the law protects you.
We collect your personal data in the following ways:
We may have to share your personal data with third parties further details of which are set out in Part 4 of Schedule 1. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes. They can only process your personal data for specified purposes and in accordance with our instructions.
Neurochip Industries Limited reserves the right to change this Privacy Policy when required by law or at any time we deem necessary. We will post a notification of any alternations on the Website but we encourage you to periodically refer to this policy to remain up to date – upon your first visit to the Website following any changes, you are deemed to have accepted the terms of the Policy.
The lawful basis upon which we may rely on to process your personal data are:
Set out below are specific details of the processing activities we undertake with your personal data and the lawful basis for doing this.
Purpose/Activity | Type of Data | Lawful basis for processing |
to register you as a new customer | identity & contact | to perform our contract with you |
to process and deliver your order, manage payments, fees and charges and debt recovery | identity, contact, financial, transaction and marketing & communications |
|
to manage our relationship with you, notifying you about changes to our Terms or Privacy policy and ask you to leave a review | identity, contact, profile & marketing & communications |
|
to administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) | identity, contact & technical |
|
to deliver relevant website content/advertisements to you and measure or understand the effectiveness of our advertising | identity, contact, profile, usage, marketing & communications & technical | as necessary for our legitimate interests in studying how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy |
to use data analytics to improve our website, products/services, marketing, customer relationships and experiences | technical & usage | as necessary for our legitimate interests to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy |
to make suggestions and recommendations to you about goods or services that may be of interest to you, including promotional offers | identity, contact, technical, usage & profile | as necessary for our legitimate interests to develop our products/services and grow our business |
You have the following legal rights in relation to your personal data:
Our policy ensures fair treatment, offering refunds for eligible cancellations and outlining procedures for seamless transactions and customer satisfaction.
The purpose of this policy document is to provide easy access to users of our website to our terms and conditions relating to Refund & Cancellation. All clauses within this policy document are included on our General Terms and Conditions and the Specific Terms and Conditions –neurochipindustries.co.uk.
Neurochip Industries Limited.com is operated by Neurochip Industries Limited. Our company is registered in England and Wales under company number 15390026, with the registered office located at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.
If a Force Majeure event occurs, we agree to notify you as soon as possible. If the event persists for more than 15 working days, either party has the right to cancel the agreement. If services have been paid for in advance but not rendered, you will receive a full refund from the date of cancellation for all such services.
We retain the right to revise the prices displayed on the Website and to modify, adjust, or withdraw the products and services we offer without prior notification or explanation. We make every effort to ensure the accuracy of all prices; however, in the event of a significant error, any transaction will be annulled by us, entitling you to a complete refund.
For renewable services, fees due will be charged to the card originally used for purchasing the service (or an alternative, if provided) on the expiration date. Advance notice will always be given before the expiry date regarding our intention to process payment, and you will have the option to cancel the service.
Should you decide to retract a purchase of an additional product or service – provided we have not commenced work on providing the product or service – you will be eligible for a full refund of all funds paid to us, provided the cancellation notice is issued within 14 calendar days of the purchase date. Refunds will not be granted for cancellation requests made after 14 calendar days from the purchase date or if we have initiated work on providing the product or service.