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Neurochip Legals

Neurochip Industries Limited’s Use Of Cookies

The Neurochip Industries Limited website (referred to as the “Website” or “Site”) makes use of ‘cookies’. By utilising our Site, you are giving consent to the usage of the cookies detailed below. However, you have the option to disable cookies and still navigate our Website. We do not employ cookies to obtain personal information about you from your computer - such information can only be collected if you voluntarily provide it to us.

What are Cookies?

Cookies are small text files used by almost all websites to identify and remember users, as well as track their activities on the Site. They contain minimal information and are downloaded to a user’s laptop or other device by a web server when the user visits a website. These cookies remain on the user’s device until they expire or are manually deleted. One of the main purposes of cookies is to save users time by informing a web server that they have returned to a particular page.

How are Cookies Utilised?
Without cookies, achieving the level of interaction that internet users expect would be impossible. Browsers employ cookies for various tasks including:
  • Tracking visits to a website and individual web pages.
  • Remembering user names and passwords.
  • Retrieving billing and shipping addresses.
  • Retaining credit and debit card information.
  • Keeping users logged into a website when web pages are revisited.
  • Remembering unpurchased items in a user’s online shopping basket.
  • Tracking sales.
  • Analysing trends and user behaviour.
  • Enhancing products, services, and communications.
  • Displaying user-appropriate advertising - ever wondered why adverts for your favourite shops keep appearing on your computer screen every time you go online? Cookies are responsible for that.
  • Developing and marketing products and services appropriately.
  • Measuring the effectiveness of advertisements and web searches.
  • Optimising websites and enhancing navigation.
What Cookies does Neurochip Industries Limited Use?
  • All the cookies utilised on this Website are classified as ‘Performance Cookies’ by The International Chamber of Commerce (UK). These cookies anonymously collect information about how visitors use our Website - including the most frequently visited pages, time spent on each page, the number of users clicking on internal and/or third-party links, sales generated through each page, and whether visitors arrived at our Site via another Website.
  • No personally identifiable information is gathered by these cookies; all collected data is aggregated and therefore anonymous. The cookies we employ allow us to monitor and enhance the overall performance of our Website, as well as improve and customise each user’s experience on this Site. To learn more about our Privacy Policy, please click here.
  • The following four Google Analytics cookies are employed on this Site:
    Cookie Name Cookie Description Cookie Expiration
    __utma This is a Google Analytics cookie which tracks the number of visits you make to this site and the time of the first, previous and current visit you make. 2 years
    __utmb This is a Google Analytics cookie which tracks your activity on this website per session. 30 mins
    __utmc This is a Google Analytics cookie which is used for backwards compatibility. Session
    __utmd This is a Google Analytics cookie which tracks how you arrived at our site. 6 months
    You can view the privacy policy of Google Analytics here.
Do these cookies allow you to spy on users?

No, they do not. These performance cookies simply enable us to track user activity on our Website - they do not contain any personal data or anything that could identify you.

How do I delete or modify these cookies?

You can easily delete cookies at any time and adjust your browser settings to automatically disable or enable specific cookies. You can also configure your web browser to notify you whenever a cookie is presented to your computer, allowing you to accept or reject them individually. However, please note the following implications:

  • Deleting cookies may result in the loss of information that would otherwise facilitate quicker access to our Website.
  • Rejecting cookies may restrict access to all or some parts of our Website or limit your ability to enjoy certain interactive features of our services.
How to disable cookies on your web browser

Safari

  1. Go to the Safari menu.
  2. Click on ‘Preferences’
  3. Click the ‘Security’ tab.
  4. Under ‘Accept Cookies’, set it to accept, reject, or selectively accept cookies.

Firefox 3.0+

  1. Click on 'Tools' in the menu bar.
  2. Click on 'Options...'
  3. Click on 'Privacy’ tab in the top section.
  4. From the drop-down box, select ‘Use custom setting for history’.
  5. Un-check the box that says 'Accept Cookies from Sites'
  6. Click ‘OK’ and Close the screen.

Internet Explorer 7.0+

  1. Click on 'Tools' in the menu bar.
  2. Select 'Options'.
  3. Click on 'Privacy' tab on the top section.
  4. Click on the 'Advanced" button.
  5. Select ‘Prompt’ for both ‘First-Party cookies’ and ‘Third-Party Cookies’.
  6. Click ‘OK’ and Close the screen.

Google Chrome 8.0+

  1. Click the 'Tools Menu'.
  2. Select 'Options'.
  3. Click on 'Under the Bonnet'.
  4. Click on 'Cookie Setting' button and tick ‘Block all third-party cookies without exception’.
  5. Close the screen.

For further information and guidance on cookies, please visit http://www.aboutcookies.org.uk/.

Combatting Against Modern Slavery.

Neurochip is built on principles of ethical sourcing and fair labor practices, staunchly opposing modern slavery in all forms.

Introduction

Our commitment to combatting modern slavery within our business and supply chains is unwavering. This statement outlines the measures taken during the financial year ending 1st February 2024 to identify and eradicate potential risks of modern slavery.

What is the importance of going against modern slavery?

Modern slavery, the exploitation of individuals for personal gain, remains a global scourge affecting millions. The Modern Slavery Act 2015, aimed at combating these crimes, underscores its significance.

Learn a little about who we are.

Neurochip Industries Limited is a leading UK corporate service provider, offering various services including Artificial Intelligent, Software, Robotics and Cloud solutions. With around 300 employees we prioritize Corporate Social Responsibility, reflecting our commitment to ethical trading principles.

What are some of our policies?

While the risk of slavery and trafficking in our industry is low, our internal policies mitigate potential risks. These include a whistleblowing policy, anti-money laundering measures, anti-bribery policies, and equal opportunities initiatives. Additionally, we adhere to the Living Wage Foundation standards, maintain carbon neutrality, and prioritize staff wellbeing.

Our Due Diligence and Risk Assessment

We view our suppliers as extensions of our business and collaborate closely to ensure alignment with our ethical standards. Engaging reputable firms and fostering long-term relationships are integral to our approach.

How do we provide training to our employees?

We provide comprehensive training to staff to enhance their understanding of modern slavery risks and our company policies. Regular reviews and follow-up actions ensure ongoing compliance.

How do we monitor our employees?

Continuous policy review and consideration of raised concerns ensure effective operation and prompt action when necessary.

How is our success in the matter of fighting modern slavery?

We are pleased to report no known issues of modern slavery within our business or supply chains.

Would you like to contact us?

We welcome dialogue on this critical issue. Please reach out to us at info@neurochipltd.co.uk with any comments or queries.

Approval of policy

This statement, approved by the Director on 1st February 2024, applies to Neurochip Industries Limited, registered in England and Wales under company registration number 15390026, with the registered office at 71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ.

Neurochip Industries Limited's Terms & Conditions keeping everyting in place.

Our terms and conditions govern your use of our services, outlining rights, responsibilities, and legal obligations for mutual understanding.Our terms and conditions govern your use of our services, outlining rights, responsibilities, and legal obligations for mutual understanding.

Introduction

The following legal agreements are between you and Neurochip Industries Limited. Please carefully read the Terms and Conditions as they govern your usage of the Website, including any information therein and/or shared on our social media platforms, as well as any products and services available from or through Neurochip Industries Limited.co.uk (the “Website”). These Terms and Conditions apply to both guests and registered customers.

About Us

Neurochip Industries Limited.com is operated by Neurochip Industries Limited. Our company is registered in England and Wales under company number 15390026, with the registered office located at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

Definitions
  • "Consumer” refers to the definition provided in section 12 of the Unfair Contract Terms Act 1977.
  • "General Terms and Conditions” denote the terms outlined here.
  • "Specific Terms and Conditions” pertain to the terms tailored for specific products or services, taking precedence over the General Terms and Conditions in case of any conflicts.
  • "Web site,” “Website,” or “Site” encompasses the website and its subsidiary pages.
  • "We,” “us,” “our,” and “ourselves” denote Neurochip Industries Limited.
Website Useage
  • By accessing www.neurochipltd.com and its subsidiary web pages, you agree to abide by these General Terms and Conditions, along with any additional or specific terms and conditions brought to your attention before purchasing any products or services from or via this Website.
  • All material on the Website and our social media pages is provided for informational purposes only and does not constitute legal, accounting, or professional advice. Therefore, it should not be relied upon as such. For professional advice or services, we recommend consulting a qualified party before acting on any information or purchasing products or services from this Website.
  • You acknowledge that any comments you post on our Website and/or social media pages can be viewed by the public, and we disclaim liability for the way in which this information is used by third parties.
Links to Third-Party Websites and Services
  • Our Website and blog articles may feature links, buttons, and banners directing you to third-party resources and websites that could be of interest. The presence of these links does not imply endorsement or affiliation with their operators. Additionally, it should not be construed as an encouragement to purchase or use any third-party products or services. We provide these links for informational purposes and convenience.
  • Linked Websites are beyond our control, and we bear no responsibility for their content, including any links within them or any changes or updates made to them. We disclaim liability for the privacy of your personal information on Linked Websites and are not accountable for any webcasting or transmission received from them.
  • These General Terms and Conditions do not govern your interaction with Linked Websites. Hence, we advise you to carefully review the Terms and Conditions and privacy policies of any third-party sites you visit. Your usage of any linked Website is at your own discretion and risk.
  • Certain services offered through the Website are provided by third parties. By utilizing any product, service, or functionality originating from our Website domain, you acknowledge and consent to the sharing of such information and data with any third party with whom we have a contractual relationship to deliver the requested product, service, or functionality for the Website’s users and customers.
Updates and Changes to the Website

We strive to regularly update the Website, although we cannot guarantee the perpetual accuracy, completeness, or currentness of information. We may modify information as necessary, and all content on the Website is subject to such alterations without prior notice. However, we do not make any assurances, warranties, or commitments regarding the nature of the information, content, or materials provided on the Website. This encompasses aspects such as quality, accuracy, completeness, and reliability.

We make reasonable efforts to maintain the availability of the Website; however, it is subject to ongoing updates and enhancements. We reserve the right to alter or remove (either temporarily or permanently) the Website, or any of its components, including products, services, or prices, without prior notification. By agreeing to these Terms and Conditions, you acknowledge that we are not liable to you for any such changes or removals.

Changes to both the General Terms and Conditions and the Specific Terms and Conditions may occur at any time. Your use of the Website and any purchase of products or services are subject to such modifications. It is your responsibility to verify whether any changes have been made to the General Terms and Conditions or relevant Specific Terms and Conditions each time you visit the Website or make purchases from us. Your continued use of the Website, products, or services will constitute acceptance of any updated versions of the General Terms and Conditions and/or Specific Terms and Conditions.

Exclusion of Liability from Your Website Usage

The Website is provided on an "AS IS" and "AS AVAILABLE" basis, without any representation or endorsement, and without warranty of any kind - whether expressed or implied. This includes, but is not limited to, implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, and accuracy.

We exclude any and all liability to you arising from your access to and use of the Website - whether due to negligence, breach of duty, or otherwise - to the fullest extent permitted by law.

We do not guarantee that the Website's functionality will be uninterrupted or error-free, that defects will be corrected, or that the Website - or server making it available - is free of viruses or other harmful elements.

We do not accept responsibility for the content of other websites linking to or from this Website. Links to other sites are provided for informational purposes only and do not imply our endorsement of those sites or their content.

Nothing in these General Terms and Conditions seeks to exclude or limit our liability for death or personal injury resulting from our negligence or that of our employees or agents. This clause applies equally to the Specific Terms and Conditions below.

Intellectual Property - Copyright and Trademarks

All text, templates, images, information, and layouts - except those provided by third parties - are owned by Neurochip Industries Limited.

You are allowed to view, copy, and print extracts from this website for personal use only. However, all rights, whether intellectual or otherwise, remain with Neurochip Industries Limited and do not transfer to you. If you wish to use content from the site for any other purpose, please contact us.

Copyright for all other materials not belonging to Neurochip Industries Limited, which may appear on this Website - including design, layout, text, graphics, photographs, source code, and software - belongs to their respective owners.

Registered and unregistered trademarks, logo designs, registered company names, and other forms of intellectual property also belong to their respective owners.

You are not permitted to sell or resell anything available from the Website, except where expressly permitted in connection with any product or service purchased by you from the Website, either with explicit permission or in circumstances where it is essential to the product or service concerned.

Force Majeure

In relation to the supply of any goods or services ordered through the Website, by phone, or by email, we shall not be held liable for any delay or failure to fulfill our obligations if such delay or failure arises from events or circumstances beyond our reasonable control. This includes, but is not limited to, acts of God, strikes, accidents, war, terrorism, fire, or failure of any communication, telecommunication, or computer system. In such instances, we are entitled to a reasonable extension of our obligations to you.

If a Force Majeure event occurs, we agree to notify you as soon as possible. If the event persists for more than 15 working days, either party has the right to cancel the agreement. If services have been paid for in advance but not rendered, you will receive a full refund from the date of cancellation for all such services.

Registering an Account with Us

Our Website offers a feature allowing you to create and register an account with us for enhanced access privileges and to purchase solutions or services. If you opt to register, you are solely responsible for maintaining the confidentiality and security of your account and all activities conducted on or through it. You must not disclose your account information to anyone else and agree to promptly notify Neurochip Industries Limited of any security breaches concerning your account.

Neurochip Industries Limited bears no responsibility for losses resulting from unauthorized account usage. By breaching this clause, you agree to indemnify us for any resulting loss or damage incurred.

Your Privacy and Data Protection
  • We prioritize the protection of your personal data and respect your confidentiality. Hence, we will not sell or disclose your data to any third party without your prior consent.
  • You can update or modify any personal information provided during Website registration at any time.
  • Neurochip Industries Limited will handle any personal data you provide in accordance with our Privacy Notice, available on our website or upon request. For queries regarding data processing or your rights, please contact us.
  • If you provide Neurochip Industries Limited with personal data about a third party, you confirm that you have obtained all necessary consents and provided them with our Privacy Notice. You agree to indemnify us for any liabilities arising from your non-compliance with these requirements.
  • Please refer to our Privacy Policy for comprehensive information on how we handle your personal data and protect your privacy.
Termination of Website Usage

We retain the right to suspend or revoke your access to the Website at any time without prior notice or explanation.

Waiver

Any waiver by us, whether expressed or implied, in enforcing our rights shall not prejudice our ability to enforce those rights in the future.

Miscellaneous
  • If any provision within these General Terms and Conditions is found to be unlawful, invalid, or unenforceable, it shall be severed, and the remaining provisions shall remain valid and enforceable.
  • In case of conflict between these General Terms and Conditions and Specific Terms and Conditions relating to certain goods or services purchased through the Website, the Specific Terms and Conditions shall take precedence.
  • Only direct parties to an agreement covered by these General Terms and Conditions have rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Agreement.
  • As a consumer, you have the right to cancel a contract for goods or services within 14 calendar days from the day after the contract was made, except where services have already commenced or company formation orders have been submitted to Companies House. If you wish to cancel, you must inform us in writing. However, if we have already begun fulfilling our obligations under the contract, or in the instance of a company formation order, if we have already submitted the company application to Companies House before you request cancellation, then you forfeit your right to cancel.
  • We reserve the right to withdraw services if changes in the law render them unlawful or increase our risk level, without liability.
Notifications
  • This provision is applicable when the General Terms and Conditions or the Specific Terms and Conditions explicitly or implicitly require the exchange of notifications.
  • Any notification mandated under our Agreement with you or concerning the matters outlined within it must, unless explicitly stated otherwise, be communicated in English.
  • Such notifications should be directed to the usual business address of the other party and may be:
    • Delivered in Person
    • Sent via first-class prepaid post if within the United Kingdom
    • Sent via prepaid airmail or air courier if to or from any location outside the United Kingdom
    • Sent via facsimile
    • Sent via electronic mail
  • In all instances, notifications are considered received upon actual receipt.
Applicable Law and Jurisdiction
  • Your usage of the Website and any purchases of products or services from it are governed by the laws of England and Wales.
  • Disputes arising from your use of the website or purchases shall be exclusively adjudicated by the English courts.
Changes to Products and Services
  • The price of any goods or services available for purchase from us is clearly stated within the respective option on our Website. Unless otherwise specified, all prices exclude VAT at the prevailing rate at the time of purchase.
  • Before confirming your order, the total purchase price, inclusive of VAT (if applicable), will be displayed in your shopping cart.
  • We retain the right to revise the prices of any products or services on our Website without prior notification or explanation. While every effort is made to ensure accurate pricing, in the event of a significant error, any transaction will be voided by us, entitling you to a full refund.
  • Additionally, we reserve the right to update, modify, or withdraw any products or services offered on our Website without prior notice or explanation.
  • We are not liable to any party for the withdrawal or modification of any products we offer, or for our refusal or failure to process an order.
Continuous Payment Authorization
  • By agreeing to these Terms and Conditions, you are authorizing us to process payments continuously using the card used for the original service purchase (or an alternative, if provided), for the following purposes:
    • For renewable services, fees due will be charged to the card originally used for the purchase (or an alternative, if provided) on the expiry date. Advanced notice will always be given before the expiry date, allowing you the opportunity to cancel the service.
    • For mail forwarding services, the cost of postage and handling fees will be automatically charged to the card used for the purchase (or an alternative if provided) on a monthly basis.
  • The total price includes the product price plus any applicable VAT (effective on the day of purchase).
Price Adjustment Due to Global Economic Factors

If you've purchased a renewable service and there's an increase in Companies House fees on or before the date of your application or filing, we reserve the right to pass on this fee increase to you. We will charge your primary card on file for the additional fee before the filing/application date. This fee increase will also apply to all subsequent renewals of the service and will be included in your subscription price upon the next renewal.

If you've purchased a one-off service and there's an increase in Companies House fees, we are entitled to pass on this increase to you. We will charge the difference in Companies House fee between the date of your service purchase and the date of your application/filing to the card on file.

It's important to note that these provisions apply to all services, regardless of whether they explicitly include the Companies House fee. If a service includes this fee, any references are to the Companies House fee at the time of your purchase, and we reserve the right to charge any fee increase in accordance with the terms above.

Prevention of Fraudulent Activities

By agreeing to these Terms and Conditions, you authorize us to conduct a verification search of your identity and address using CreditSafe or a similar organization. This verification process may involve checking the details you provide against various databases, whether public or private, to which CreditSafe or similar organizations have access. Additionally, your details may be used for future verification purposes to assist other companies. A record of all searches conducted will be maintained.

Refund Policy for Additional Products and Services

If you decide to purchase an extra product or service but later change your mind, you can request a refund of all payments made to us, provided we haven't commenced work on delivering the product or service. This refund request must be made within 14 calendar days of the purchase date. However, refunds will not be issued for cancellation requests made after 14 calendar days from the purchase date or if we have already started providing the product or service.

No refund will be given if we need to cancel an additional product or due to a failure to provide proof of ID and proof of address, as required by our terms and conditions. This is necessary to fulfill our obligations regarding the current Anti-Money Laundering regulations and Know Your Customer requirements.

Making sure that the Voices of Customers are heard.

We value customer feedback and handle complaints promptly, ensuring transparency and resolution to maintain trust and satisfaction in our services.

How to start off while making a complaint?

If you're dissatisfied with the service provided, there are steps you can take to address the issue. Firstly, try resolving it informally by reaching out to our customer service manager or the agent you spoke with initially at 15390026. They'll make every effort to resolve the problem to your satisfaction

What if the issue is persisting?

Should the issue persist, you can escalate it by making a formal complaint via email to complaints@neurochipltd.co.uk. Ensure to include 'Customer Complaint' in the subject line along with your full name and order number.

How we will handle your complaints?

Once we receive your complaint, we'll acknowledge it within 24 hours and conduct a thorough investigation. We aim to provide a comprehensive response within three working days, though in complex cases, it may take a bit longer. Rest assured, we'll keep you informed of the progress and provide an estimated timeline for resolution.

Neurochip Industries Limited's Strict ID Requirements for Enhanced Security.

We adhere to strict ID requirements, prioritizing security and compliance to protect sensitive information and maintain customer trust.

Why do we need evidence of ID and address?

We are governed by the Money Laundering and Terrorist Financing (Amendment) Regulations 2019, London Local Authorities Act 2007, and Know Your Customer (KYC) guidelines, which mandate the verification of customers' and specific shareholders' ID and address.

Rest assured, 90% of our customers won't need to take any action.

We'll conduct a digital check of your ID and address using the details provided in your company order form.

If we request ID from you, it'll only take 5 minutes using your smartphone.

For the remaining 10% of customers who aren't eligible for our digital ID check or whose check fails, we've partnered with CREDAS to offer a cutting-edge mobile app. This app enables you to digitally certify and send us your proof of ID and address in just 5 minutes, at no extra cost. `

Our ID Team will email you an invitation with straightforward instructions on using the app. We recommend using your passport and a proof of address document dated within the past 3 months when using the app.

Who needs to provide ID

If we require ID from you, we'll specify the individuals we need it from, so you don't have to figure it out yourself. However, for reference, here are the individuals we're legally obliged to obtain ID from:

  • Anyone purchasing a company formation package, an address service, and specific company secretarial services, such as the transfer or issue of shares.
  • All shareholders who own more than 25% of a company or LLP.
  • Anyone using our Business Address Service and requesting mail forwarding.

Neurochip Industries Limited's Commitment to Privacy Policy & GDPR.

Our Privacy Policy outlines our dedication to safeguarding your data, ensuring confidentiality, and complying with privacy regulations of GDPR.

Introduction

This website is owned and operated by Neurochip Industries Limited (“we”, “us”, “our”, and “ourselves”) trading as Neurochip Industries. For the purposes of the Data Protection Act 2018 (Act), the data controller is Neurochip Industries Limited.

Neurochip Industries is committed to protecting the privacy and security of your personal data. This Privacy Policy describes how we collect, use and look after your personal data when you visit our website (regardless of where you visit it from), including when you purchase a product or services or sign up to our newsletter. It also tells you about your rights and how the law protects you.

Important Informations
  • Our website is not intended for children and we do not knowingly collect data relating to children.
  • This Privacy Policy supplements the other policies (including our terms of use (Terms)) and is not intended to override them.
  • Neurochip Industries is the controller and responsible for your personal data (we, us or our).
  • To assist you further in understanding this Privacy Policy, we have set out in Part 5 of Schedule 1 a glossary of terms used, examples of types of personal data we collect, how we use it, the lawful basis for processing such data and further details of your rights.
  • You have the right to make a complaint at any time to the ICO (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
  • Your duty to inform us of changes – it is important that the data we hold about you is accurate and current, therefore please keep us informed of any changes to your personal data.
  • Third-party links - our website may include links to third-party websites, plug-ins and applications. By clicking on these links or enabling connections you may be allowing third parties to collect or share your personal data. We have no control of these third-party websites, plug in or applications and are not responsible for their privacy policies, therefore you should also read their privacy policies to understand what personal data they collect about you and how they use it.
What data do we collect about you?
  • We may collect, use, store and transfer the types of personal data about you listed in Part 1 of Schedule 1.
  • We also collect, use and share aggregated data. However, if we combine aggregated data with your personal data so that it can directly or indirectly identify you, we treat this as your personal data.
  • We do not collect any special categories of personal data.
  • Failure to provide personal data - If we are required by law, or under the terms of a contract we have with you, to collect your personal data and you fail to provide it, we may not be able to enter into perform the contract with you and, we may have to cancel a product or service. We will notify you of this at the relevant time.
How personal data is collected?

We collect your personal data in the following ways:

  • Direct interactions: you may provide personal data when you complete online forms, request products/services, subscribe to our services, create a user account, join our mailing lists or otherwise or correspond with us (by post, phone or email).
  • Automated technology: we automatically collect personal data (technical and usage) when you browse or interact with our website, by using cookies, and other similar technologies. We may also receive technical data about you if you visit other websites which use our cookies. Please see our cookie policy here for further details.
  • Publicly available sources: we may collect personal data from publicly availably sources such as Companies House and the Electoral Register and credit reference agencies, based inside the EU.
  • Third parties: we may receive personal data from: (a) analytics providers based outside the EU (such as Google); (b) advertising networks inside the EU; (c) search information providers inside the EU; and (d) our suppliers such as payment providers, delivery services, website support and maintenance providers.
How we use your personal data?
  • We will only use your personal data when the law allows us to. Most commonly, we will use your personal data:
    • to perform the contract we are to enter into or have entered into with you;
    • to comply with a legal obligation; and
    • where it is necessary to carry out our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

    Part 2 of Schedule 1 sets out the lawful basis we will rely on to process your personal data.
  • We do generally only rely on consent as a legal basis for processing your personal data to send email and SMS marketing communications and you have the right to withdraw your consent at any time by contacting us. Please note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your information.
  • Maketing - We may analyse your personal data to form a view on what products and or services we think may be of interest to you. You will only receive marketing communications from us, if you have requested information from us or purchased services from us, if you consent to marketing at the time we collect your personal data and you have not subsequently opted out or withdrawn your consent or if we have another basis to send you the marketing communications.
  • We will get your express opt in before sharing any of your personal information with third parties for marketing purposes. We do not sell lists, accept advertising, or generate any third-party revenue from the information that is generated on this website.
  • How to opt out - You can opt out of email marketing by clicking the unsubscribe button within the particular marketing email.
  • Even if you opt out of receiving marketing, we may still use your personal data for other purposes provided we have a lawful basis to do so.
  • Change of purpose - We will only use your personal data for the purpose that we originally collected it for, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
  • If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to use your personal data in this manner.
  • We may process your personal data (without your knowledge or consent) where this is required or permitted by law.
Disclosure of your personal data

We may have to share your personal data with third parties further details of which are set out in Part 4 of Schedule 1. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes. They can only process your personal data for specified purposes and in accordance with our instructions.

International transfers
  • When sharing your data with third parties as specified in Part 4 of Schedule 1, it may be transferred outside the European Economic Area (EEA).
  • Some of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
  • Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
    • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
    • We use specific contracts approved by the European Commission which give personal data the same protection it has in Europe with our services providers;
    • We may transfer data to US based service providers under the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.
Data Security
  • The security of your personal information is important to us. Please bear in mind, however, that no security system is guaranteed to be 100% secure. Whilst we strive to protect your personal information, Neurochip Industries cannot guarantee or warrant the security of our servers, nor can we guarantee that information you supply through this Website will not be intercepted whilst being transmitted over the Internet. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
  • We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We also limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know and they can only process your personal data on our instructions and will be subject to a duty of confidentiality.
  • We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Data Retention
  • We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
  • Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us. However, we are legally required to keep basic information about our customers (including contact, identity, financial and transaction data) for six years after they cease being customers, for tax purposes.
  • We may also anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes. We can use anonymised information indefinitely without further notice to you.
Your Legal Rights
  • You have certain rights in certain circumstances under data protection law. These are set out in full in Part 3 of Schedule 1.
  • You will not have to pay a fee to exercise any of your rights. However, if your request is clearly unfounded, repetitive or excessive, we may charge a reasonable fee for this information or refuse to comply with your request.
  • We may request specific information from you to help us confirm your identity when you contact us. This is a security measure to ensure that personal data is not disclosed to any person who does not have the right to receive it.
  • We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Changes to this Privacy Policy

Neurochip Industries Limited reserves the right to change this Privacy Policy when required by law or at any time we deem necessary. We will post a notification of any alternations on the Website but we encourage you to periodically refer to this policy to remain up to date – upon your first visit to the Website following any changes, you are deemed to have accepted the terms of the Policy.

Schedule 1, Part 1: Types of personal data
  • contact data: billing address, delivery address, email address and telephone number
  • financial data: bank account and payment card details
  • identity data: first name, maiden name, last name, occupation, username or similar identifier, title, date of birth and gender
  • marketing and communication data: your preferences in receiving marketing from us
  • profile data: your username and password, purchase or orders made by you, preferences, feedback and survey responses
  • technical data: internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website
  • transaction data: details about payments to and from you and other details of products and services you have purchased from us
Schedule 1, Part 2: Lawful basis for processing and processing activities

The lawful basis upon which we may rely on to process your personal data are:


  • consent: you have given your express consent for us to process your personal data for a specific purpose
  • contract: the processing is necessary for us to perform our contractual obligations with you under our contract, or because you have asked us to take specific steps before entering into a contract with you
  • legal obligation: the processing is necessary for us to comply with legal or regulatory obligation
  • legitimate interests: the processing is necessary for our or a third party’s legitimate interest e.g. in order for us to provide the best service to you via our website. Before we process your personal data on this basis we make sure we consider and balance any potential impact on you, and we will not use your personal data on this basis where such impact outweighs our interest

Set out below are specific details of the processing activities we undertake with your personal data and the lawful basis for doing this.


Purpose/Activity Type of Data Lawful basis for processing
to register you as a new customer identity & contact to perform our contract with you
to process and deliver your order, manage payments, fees and charges and debt recovery identity, contact, financial, transaction and marketing & communications
  • to perform our contract with you
  • as necessary for our legitimate interest in recovering debts due to us
to manage our relationship with you, notifying you about changes to our Terms or Privacy policy and ask you to leave a review identity, contact, profile & marketing & communications
  • to perform our contract with you
  • as necessary to comply with a legal obligation
  • as necessary for our legitimate interests in keeping our records updated and analysing how customers use our products/services.
to administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) identity, contact & technical
  • as necessary for our legitimate interests in running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise
  • as necessary to comply with any legal obligations
to deliver relevant website content/advertisements to you and measure or understand the effectiveness of our advertising identity, contact, profile, usage, marketing & communications & technical as necessary for our legitimate interests in studying how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy
to use data analytics to improve our website, products/services, marketing, customer relationships and experiences technical & usage as necessary for our legitimate interests to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy
to make suggestions and recommendations to you about goods or services that may be of interest to you, including promotional offers identity, contact, technical, usage & profile as necessary for our legitimate interests to develop our products/services and grow our business
Schedule 1, Part 3: Your Legal Rights

You have the following legal rights in relation to your personal data:

  • access your data: you can ask for access to and a copy of your personal data and can check we are lawfully processing it
  • erasure: you can ask us to delete or remove your personal data where:
    • there is no good reason for us continuing to process it;
    • you have successfully exercised your right to object (see below);
    • we may have processed your information unlawfully; or
    • we are required to erase your personal data to comply with local law
    • we may not always be able to comply with your request for specific legal reasons, which will be notified to you at the time of your request
  • object: you can object to the processing of your personal data where:
    • where we are relying on our legitimate interest (or those of a third party) as the basis for processing your personal data, if you feel it impacts on your fundamental rights and freedoms;
    • where we are processing your personal data for direct marketing purposes

    In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms and, in such circumstances, we can continue to process your personal data for such purposes
  • restrict processing: you can ask us to us to suspend or restrict the processing of your personal data, if:
    • you want us to establish the accuracy of your personal data;
    • our use of your personal data is unlawful, but you do not want us to erase it;
    • you need us to hold your personal data (where we no longer require it) as you need it to establish, exercise or defend legal claims; or
    • you have objected to our use of your personal data, but we need to verify whether we have overriding legitimate grounds to use it
  • request a transfer: you can request a transfer of your personal data which is held in an automated manner and which you provided your consent for us to process such personal data or which we need to process to perform our contact with you, to you or a third party. We will provide your personal data in a structured, commonly used, machine-readable format
  • withdraw your consent: you can withdraw your consent at any time (where we are relying on consent to process your personal data). This does not affect the lawfulness of any processing carried out before you withdraw your consent
Schedule 1, Part 4: Third Parties
  • service providers: acting as processors or controllers based in the EEA but also around the world who provide credit and identity checks, advertising and marketing, SEO facilities, bank and merchant account services, payment processing and the delivery of goods and/or documents purchased from us
  • professional advisors: joint controllers including lawyers, accountants, auditors and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance and accounting services
  • HM Revenue & Customs, regulators and other authorities: acting as joint controllers based in the EEA who require reporting of processing activities in certain circumstances
  • third parties: third parties whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Policy
  • other: we invite our customers to provide a review of their buying experience using our website. We may temporarily share your information (name, email address and order number) with Trustpilot, to allow them to send you this invitation, however the information will not be stored. This information will also not be shared with anyone else
Schedule 1, Part 5: Glossary
  • aggregated data: information such as statistical or demographic data which may be derived from personal data, but which cannot by itself identify a data subject
  • controller: a body that determines the purposes and means of processing personal data
  • data subject: an individual living person identified by personal data (which will generally be you)
  • personal data: information identifying a data subject from that data alone or with other data we may hold but it does not include anonymised or aggregated data
  • processor: a body that is responsible for processing personal data on behalf of a controller
  • special categories of personal data: information about race, ethnicity political opinions, religious or philosophical beliefs, trade union membership, health, genetic, biometric data, sex life, sexual orientation
  • ICO: Information Commissioner’s Office, the UK’s supervisory authority for data protection issues

Neurochip Industries Limited's Refund & Cancellation Policy keeps your Satisfaction Guranteed.

Our policy ensures fair treatment, offering refunds for eligible cancellations and outlining procedures for seamless transactions and customer satisfaction.

Introduction

The purpose of this policy document is to provide easy access to users of our website to our terms and conditions relating to Refund & Cancellation. All clauses within this policy document are included on our General Terms and Conditions and the Specific Terms and Conditions –neurochipindustries.co.uk.

About Us

Neurochip Industries Limited.com is operated by Neurochip Industries Limited. Our company is registered in England and Wales under company number 15390026, with the registered office located at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

Definitions
  • "Consumer” refers to the definition provided in section 12 of the Unfair Contract Terms Act 1977.
  • "General Terms and Conditions” denote the terms outlined here.
  • "Specific Terms and Conditions” pertain to the terms tailored for specific products or services, taking precedence over the General Terms and Conditions in case of any conflicts.
  • "Web site,” “Website,” or “Site” encompasses the website and its subsidiary pages.
  • "We,” “us,” “our,” and “ourselves” denote Neurochip Industries Limited.
General Terms & Conditions: Force Majeure

If a Force Majeure event occurs, we agree to notify you as soon as possible. If the event persists for more than 15 working days, either party has the right to cancel the agreement. If services have been paid for in advance but not rendered, you will receive a full refund from the date of cancellation for all such services.

General Terms & Conditions: Miscellaneous
  • If any provision within these General Terms and Conditions is found to be unlawful, invalid, or unenforceable, it shall be severed, and the remaining provisions shall remain valid and enforceable.
  • In case of conflict between these General Terms and Conditions and Specific Terms and Conditions relating to certain goods or services purchased through the Website, the Specific Terms and Conditions shall take precedence.
  • Only direct parties to an agreement covered by these General Terms and Conditions have rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Agreement.
  • As a consumer, you have the right to cancel a contract for goods or services within 14 calendar days from the day after the contract was made, except where services have already commenced or company formation orders have been submitted to Companies House. If you wish to cancel, you must inform us in writing. However, if we have already begun fulfilling our obligations under the contract, or in the instance of a company formation order, if we have already submitted the company application to Companies House before you request cancellation, then you forfeit your right to cancel.
  • We reserve the right to withdraw services if changes in the law render them unlawful or increase our risk level, without liability.
Specific Terms & Conditions: Pricing of goods and services.

We retain the right to revise the prices displayed on the Website and to modify, adjust, or withdraw the products and services we offer without prior notification or explanation. We make every effort to ensure the accuracy of all prices; however, in the event of a significant error, any transaction will be annulled by us, entitling you to a complete refund.

Specific Terms & Conditions: Continuous payment authority

For renewable services, fees due will be charged to the card originally used for purchasing the service (or an alternative, if provided) on the expiration date. Advance notice will always be given before the expiry date regarding our intention to process payment, and you will have the option to cancel the service.

Specific Terms & Conditions: Refund policy - additional products and services

Should you decide to retract a purchase of an additional product or service – provided we have not commenced work on providing the product or service – you will be eligible for a full refund of all funds paid to us, provided the cancellation notice is issued within 14 calendar days of the purchase date. Refunds will not be granted for cancellation requests made after 14 calendar days from the purchase date or if we have initiated work on providing the product or service.

Specific Terms & Conditions: Force Majeure
  • In relation to the supply of any goods or services ordered through the Website, by phone, or by email, we shall not be held liable for any delay or failure to fulfill our obligations if such delay or failure arises from events or circumstances beyond our reasonable control. This includes, but is not limited to, acts of God, strikes, accidents, war, terrorism, fire, or failure of any communication, telecommunication, or computer system. In such instances, we are entitled to a reasonable extension of our obligations to you.
  • If a Force Majeure event occurs, we agree to notify you as soon as possible. If the event persists for more than 15 working days, either party has the right to cancel the agreement. If services have been paid for in advance but not rendered, you will receive a full refund from the date of cancellation for all such services.